- Firehouse Family Restaurant keyboard_arrow_right
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- Nachos Extreme
- Chili, chopped tomato, onions & cheddar jack cheese with jalapenos
Ivan T.star star_border star_border star_border star_border 23 May 2019
This review reflects the character of management and not the quality of food or the quality of service.We do an annual Christmas party/dirty Santa with about 25 people that includes children that is very casual. The person from our group who organized this event with the restaurant is very detailed oriented. She was never told about the $100 room charge when she booked the event. When the bill came with the $100 room charge, she went to management and explained that this charge was never disclosed when she spoke to the person on the phone, when she booked the party. Management said that he would probably of said something on the phone and that it says it on the website. I checked the website when I returned home and it does not disclose the room charge, only a $100 deposit....two very different things! Everyone put in a few more dollars so the organizer wouldn't have to pay the difference. Management comes back and says that since we paid cash, he reduced the fee to $50. Guess what you get for the $100 room charge...plastic fork, paper plates, plastic cups, and a plastic table cloth.This is a real shame because the pizza was very good and the waitress was a sweetheart. However, my wife and I will not be going back and we surely will not have our annual party there again. That's a shame because I have a job with a nice expense account that I use to entertain clients for lunch and my wife and I eat out several times a week. Everyone left the party annoyed by the situation and I would be surprised if anyone (most of the people living in the area) would go back. My wife and I will NOT be going back!Beware if you book a party here and get everything in writing. I suspect we won't be the last party to have this experience!